Device support, made simple
Whatever's going wrong, start here. Pick the route that fits your situation and we'll take you straight to the answer.
Four fixes that solve most issues
Before anything else, these quick checks resolve a surprising number of everyday device problems.
Force restart
Press Volume Up, then Volume Down, then hold the Side button until the boot logo appears.
Check the charger
Try a different cable, adapter and outlet, and clean lint from the charging port.
Update software
Many bugs are fixed in updates — install pending updates over stable Wi-Fi while charging.
Restart the network
Toggle Airplane Mode, restart the phone, and power-cycle your router for connectivity issues.
Help for every device
Choose your device for the most common account, passcode, backup and service tasks — from phone and Mac to pad, watches and AirPods.
Phone Support
Account lockouts, forgotten passcodes and backups for your phone.
Mac Support
Password resets, macOS reinstalls and Time Machine backups.
Pad Support
Reactivate an account, recover a disabled pad and back up.
Watch Support
Coverage checks, certified service and starting a repair.
AirPods Support
Locate missing AirPods or get a replacement.